SMS Terms & Program Disclosures

Effective date: May 7, 2026

This page describes how Symbio Energy Partners LLC d/b/a WattKarma ("WattKarma," "we," "us") uses text messaging (SMS/MMS) for transactional communications with consumers who have agreed to receive them. It is provided for transparency and for carrier / A2P 10DLC registration review. Our Privacy Policy and Terms of Service also apply.

Program description

WattKarma sends SMS only to consumers who have opted in through one of the documented methods below. Messages support electricity shopping and enrollment with licensed retail electric suppliers: for example, callback confirmations, appointment reminders, short status updates on an active inquiry (such as when a licensed agent is available), and secure links to complete enrollment online.

We do not use SMS to quote prices, discuss plan terms in detail, or negotiate offers. That information is provided by voice or on the secure enrollment web page—not over text.

SMS contact number

Program messages are sent from:

+1 (231) 928-8766 (E.164: +12319288766)

This number is published on our website and may be referenced in other materials or during calls with licensed WattKarma representatives.

Consumer-initiated (mobile origination)

Consumers may initiate contact by sending a text message to the number above from their own mobile phone. When you message us first, we treat that as a request to communicate with you about your electricity service inquiry in that message thread, and we log consent in our systems for compliance.

Website form consent

On WattKarma.com, where we collect a mobile number for this program, we use an unchecked-by-default consent checkbox. You must check the box to submit the form. The consent language is substantially as follows (minor formatting or punctuation may vary by page, but disclosures are equivalent):

Web form screenshot

For reviewers and partners: a current screenshot of the live checkbox on wattkarma.com should be stored in your compliance files. If you need an updated image linked from this page, capture the production form after deploy and add an <img> here (for example under /hubfs/) so this anchor resolves to visible proof.

Note: Until a static screenshot is embedded, this section documents the exact consent text above. Ensure production forms match this language or update this page and your A2P registration together.

Verbal consent (recorded call)

A licensed WattKarma agent may read consent language equivalent to the website checkbox during a recorded sales or service call. We retain call metadata and consent evidence in line with our internal policies and applicable law.

Message types & limits

• Transactional notices related to your request (callbacks, reminders, short status updates).
• One-time or time-limited secure enrollment links (for example, links under WattKarma-controlled domains such as wk.to) to complete signup with your chosen supplier.
• No telemarketing-style message bursts; no SMS for unrelated promotions unless separately consented and compliant with law.

Frequency & costs

Message frequency varies based on your interaction with us. Message and data rates may apply according to your mobile carrier plan.

Opt-out & help

Opt out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to cancel future messages from this program. We honor opt-outs promptly.

Opt out confirmation (example): "WattKarma: You're unsubscribed and will receive no more messages. Reply START to resubscribe."

Resubscribe: Where supported, reply START, UNSTOP, or YES to receive messages again after you have opted out.

Help: Reply HELP or INFO for how to reach us.

Help response (example): "WattKarma: customer support. Msg & data rates may apply. Reply STOP to unsubscribe. Call 1-231-928-8766 or email support@wattkarma.com."

Contact